FAQ
SHIPPING AND PAYMENTS
Do you ship outside of Europe?
Yes. I ship worldwide. If you did not find your country in the list during check-out , please contact me.
How long it will take to receive my products?
I ship all orders withing one business day of receiving the cleared payment. Most orders will be delivered within 3-5 business days in Europe. Estimated delivery times for overseas orders 7-10 business days, however it might take longer in some cases (for instance, before\during Christmas Holidays)
How will my order be shipped?
All orders are mailed with Austrian First Class Mail or Austrian First Class Air Mail ( International). Orders over $50 USD are mailed with Austrian Priority Registered Air Mail ( with tracking number available upon request). I send all my originals with signature requirements when mailed overseas.
What materials do you use to pack orders?
My originals are mailed between two cardbord pieces to prevent bending or with one thick cardboard piece as backing. The same is with my prints. My jewellery pieces come in an organza pouch placed in a piece of bupple wrap and then in a cardboard box (no jewellery box). Seldom I use bubble mail envelopes. I do gift wrapping upon request. I can also add a personal message if it is going to be a gift. Just contact me at jannafantasy@yahoo.com or use contact form.
What types of payments do you accept?
All purchases from my website go through PayPal. You do NOT need to have a PayPal account to use it\pay for your goods. You can use your credit card, your paypal balance or echeck from your bank account.
What is PayPal? Is it safe?
PayPal is the secure site. They do not share your personal information with me or anyone else, all I receive, apart from the funds, is your e-mail adress and your mailing address so that I know where to mail the purchased goods.
RETURNS
No returns if damages while shipping. I do my best to pack and protect my paintings before sending them out. I have no control over it after the moment I bring it to the post office.
PAYMENT PLANS
I offer different payment plans , I don't stick to any strict pattern so we can decide on the one reasonable for us both.
Here is briefly about how it works:
-Contact me at jannafantasy@yahoo.com and let me know which piece you would like to purchase. Serious requests only!
-We discuss the details and if both agree, you will need to make your first deposit payment. This payment is NON-REFUNDABLE.
-After this first payment I will tag the piece you would like to purchase as "reserved", so it becomes unavailable to other buyers.
-All transactions go through PayPal, I will send you the invoice on the previously discussed dates and you are to pay in time. Refusing to pay will mean the loss of your deposit, the painting would go back to shop and become available to other buyers.
-The piece will be shipped after all payments have been cleared.
PAINTINGS, PRINTS and other PRODUCTS
What medium do paint with?
Allmost all of my pieces are done in watercolor. However, sometimes I use watercolor pencils and polychromos colored pencils to enchance colors or to achieve sertain effects. Sometimes I also use pan pastels to chieve a smooth look (when doing portraits, for example)
How long does it take to finish a painting?
Generally, it depend of the size, medium and amount of details but there is so called emotional factor as well. Some paintings take a few days to complete, the others take months if I am not in the mood of painting or have those "art blocks".
What paper\paints\pencils\other materials do you use for your paintings? What brands would you reccomend?
I normally use Arches hot press watercolor paper or Fabriano Artistico hot press extra white. They both are great, I like Arches more though. It has almost no texture but its ability to take color is just great. My favorite paints are by Daniel Smith, they are pricey but they are worth it. Their iridescent pigments are pure magic they go great with fantasy artwork and often used in my projects. My second favorite brand is Senellier but I also use some of Schmincke and Mijello. I use Derwent watercolor pencils and Polychromos colored pencils.. My recent discovery are pan pastels they are dream to apply and are mixed great with other media I use.
How do you create prints? What paper do you use for your prints?
I create my prints myself in my home studio using a professional Epson printer. I use bright white Epson paper with velvet texture. The prints look very much like my original pieces. They are printed with durable ink that make them lightfast and waterproof. All my prints are signed on the baack.
What size of prints are available?
ACEO( 2'5x3'5 inches), 4x6 inches, 5x7 inches and 8x11 inches. If you need a larger size print please contact me. The largest I can print is 11x16 inches.
The same in cm:
ACEO ( 6,2x9 cm), 10x15 cm, 13x18 cm, 20x28 cm ( approx. DIN A4). The largest I can print : 28 x 40,6 cm.
Please contact me to jannafantasy@yahoo.com for any requests\questions about prints.
Where can I get other products featuring your art?
I have a Redbubble shop as well as Zazzle shop.
COMMISSIONS \ CUSTOM PAINTINGS \ ART TRADES
Do you take commissions\ Do you do custom paintings?
If time allows I take commissions or create custom paintings for others. You can learn more on my commission information page.
Do you create custom jewellery?
Yes. Read more on my commission information page.
Would you do an art trade with me?
I am sorry with all respect to great talented people around, I am not able to do art trades. Please do not take it personal.
Do you give anything for free?
Sometimes I offer prints or even originals for free to celebrate a certain date\holiday, score achieved, beautiful day or a new feature :-) That is what call a "giveaway event" and I usually announce about it on my Facebook Art Page page where I am most active. I am also planning to include this information in my newsletter in the future. You need to subscribe to free nesletter or subscribe to my Facebook Art Page if you want to be informed about this event. Thank you very much!
LICENSING
Are your images available for licensing?
Some of my images may be available for licensing, depending on the product. If you would like to use my artwork on a website, in a book or you want ot make a product out of it, please contact me to jannafantasy@yahoo.com
The list of companies licensed to use my artwork on my Licensing page.
Do you ship outside of Europe?
Yes. I ship worldwide. If you did not find your country in the list during check-out , please contact me.
How long it will take to receive my products?
I ship all orders withing one business day of receiving the cleared payment. Most orders will be delivered within 3-5 business days in Europe. Estimated delivery times for overseas orders 7-10 business days, however it might take longer in some cases (for instance, before\during Christmas Holidays)
How will my order be shipped?
All orders are mailed with Austrian First Class Mail or Austrian First Class Air Mail ( International). Orders over $50 USD are mailed with Austrian Priority Registered Air Mail ( with tracking number available upon request). I send all my originals with signature requirements when mailed overseas.
What materials do you use to pack orders?
My originals are mailed between two cardbord pieces to prevent bending or with one thick cardboard piece as backing. The same is with my prints. My jewellery pieces come in an organza pouch placed in a piece of bupple wrap and then in a cardboard box (no jewellery box). Seldom I use bubble mail envelopes. I do gift wrapping upon request. I can also add a personal message if it is going to be a gift. Just contact me at jannafantasy@yahoo.com or use contact form.
What types of payments do you accept?
All purchases from my website go through PayPal. You do NOT need to have a PayPal account to use it\pay for your goods. You can use your credit card, your paypal balance or echeck from your bank account.
What is PayPal? Is it safe?
PayPal is the secure site. They do not share your personal information with me or anyone else, all I receive, apart from the funds, is your e-mail adress and your mailing address so that I know where to mail the purchased goods.
RETURNS
No returns if damages while shipping. I do my best to pack and protect my paintings before sending them out. I have no control over it after the moment I bring it to the post office.
PAYMENT PLANS
I offer different payment plans , I don't stick to any strict pattern so we can decide on the one reasonable for us both.
Here is briefly about how it works:
-Contact me at jannafantasy@yahoo.com and let me know which piece you would like to purchase. Serious requests only!
-We discuss the details and if both agree, you will need to make your first deposit payment. This payment is NON-REFUNDABLE.
-After this first payment I will tag the piece you would like to purchase as "reserved", so it becomes unavailable to other buyers.
-All transactions go through PayPal, I will send you the invoice on the previously discussed dates and you are to pay in time. Refusing to pay will mean the loss of your deposit, the painting would go back to shop and become available to other buyers.
-The piece will be shipped after all payments have been cleared.
PAINTINGS, PRINTS and other PRODUCTS
What medium do paint with?
Allmost all of my pieces are done in watercolor. However, sometimes I use watercolor pencils and polychromos colored pencils to enchance colors or to achieve sertain effects. Sometimes I also use pan pastels to chieve a smooth look (when doing portraits, for example)
How long does it take to finish a painting?
Generally, it depend of the size, medium and amount of details but there is so called emotional factor as well. Some paintings take a few days to complete, the others take months if I am not in the mood of painting or have those "art blocks".
What paper\paints\pencils\other materials do you use for your paintings? What brands would you reccomend?
I normally use Arches hot press watercolor paper or Fabriano Artistico hot press extra white. They both are great, I like Arches more though. It has almost no texture but its ability to take color is just great. My favorite paints are by Daniel Smith, they are pricey but they are worth it. Their iridescent pigments are pure magic they go great with fantasy artwork and often used in my projects. My second favorite brand is Senellier but I also use some of Schmincke and Mijello. I use Derwent watercolor pencils and Polychromos colored pencils.. My recent discovery are pan pastels they are dream to apply and are mixed great with other media I use.
How do you create prints? What paper do you use for your prints?
I create my prints myself in my home studio using a professional Epson printer. I use bright white Epson paper with velvet texture. The prints look very much like my original pieces. They are printed with durable ink that make them lightfast and waterproof. All my prints are signed on the baack.
What size of prints are available?
ACEO( 2'5x3'5 inches), 4x6 inches, 5x7 inches and 8x11 inches. If you need a larger size print please contact me. The largest I can print is 11x16 inches.
The same in cm:
ACEO ( 6,2x9 cm), 10x15 cm, 13x18 cm, 20x28 cm ( approx. DIN A4). The largest I can print : 28 x 40,6 cm.
Please contact me to jannafantasy@yahoo.com for any requests\questions about prints.
Where can I get other products featuring your art?
I have a Redbubble shop as well as Zazzle shop.
COMMISSIONS \ CUSTOM PAINTINGS \ ART TRADES
Do you take commissions\ Do you do custom paintings?
If time allows I take commissions or create custom paintings for others. You can learn more on my commission information page.
Do you create custom jewellery?
Yes. Read more on my commission information page.
Would you do an art trade with me?
I am sorry with all respect to great talented people around, I am not able to do art trades. Please do not take it personal.
Do you give anything for free?
Sometimes I offer prints or even originals for free to celebrate a certain date\holiday, score achieved, beautiful day or a new feature :-) That is what call a "giveaway event" and I usually announce about it on my Facebook Art Page page where I am most active. I am also planning to include this information in my newsletter in the future. You need to subscribe to free nesletter or subscribe to my Facebook Art Page if you want to be informed about this event. Thank you very much!
LICENSING
Are your images available for licensing?
Some of my images may be available for licensing, depending on the product. If you would like to use my artwork on a website, in a book or you want ot make a product out of it, please contact me to jannafantasy@yahoo.com
The list of companies licensed to use my artwork on my Licensing page.
